To issue the TAWASUL Waybill and execute transport services (pursuant to Clause 1 and Clause 2 of our Waybill Terms), we collect:

• Shipper / Consignor Information: Full legal name, national ID or commercial registration (CR), national address, physical collection address, mobile telephone, and email.

• Consignee / Recipient Information: Recipient name, destination delivery address, contact telephone, and delivery verification codes.

• Consignment Telemetry: Package dimensions, actual weight, declared customs value, commercial invoices, and cargo descriptions.

We process personal and consignment data in accordance with statutory obligations under Saudi Law and applicable civil aviation mandates:

• Contractual Performance: Executing the door-to-door transportation agreement concluded via the TAWASUL Waybill.

• Customs & Regulatory Authorities: Disclosing commercial invoices, harmonized tariff codes, and consignor/consignee identities to the Zakat, Tax and Customs Authority (ZATCA), Transport General Authority (TGA), and international destination customs.

• Safety Screening: Verifying cargo compliance against IATA Dangerous Goods regulations and civil aviation security protocols (pursuant to Clause 11 of the Waybill Terms).

Pursuant to Clause 3 of the TAWASUL Waybill Terms, Tawasul reserves the right, but not the obligation, to inspect, open, re-weigh, and verify shipments. Records generated during security inspections or customs evaluations (including inspection timestamps, re-weighed parameters, and condition notes) are securely stored to guarantee chain-of-custody integrity and billing transparency.

• Tracking Milestones: We generate and store milestone event records (pickup, central sortation hub scans, export/import clearing, linehaul dispatch, and out-for-delivery alerts).

• Electronic Proof of Delivery (e-POD): Upon physical handover, we capture the recipient's electronic signature, delivery timestamp, courier GPS coordinates, or one-time delivery verification PIN (OTP) as definitive verification of completed delivery.

Consistent with Clauses 8, 10, and 13 of the Waybill Terms, Tawasul may share limited consignment data with:

• Linehaul Carriers & Postal Contractors: Contracted airline carriers, shipping lines, and licensed local distribution partners serving areas outside Tawasul primary hubs.

• Insurance Underwriters: Where the shipper requests cargo insurance cover under Clause 13, relevant consignment particulars, declared values, and commercial invoices are transmitted to the insurance underwriter to issue coverage.

• Claims Processing: Waybills, shipping logs, and POD records are retained to investigate claims brought within the 7-day notification window established in Clause 9 of the Waybill Terms.

• Statutory Retention: In compliance with commercial, transport, and taxation regulations of the Kingdom of Saudi Arabia, consignment logs, financial transaction records, and tax invoices are retained for a minimum of 5 to 10 years.

Under the Saudi Personal Data Protection Law (PDPL), data subjects possess specific statutory rights:

• Right to Know: Understand the legal basis and purposes for collecting your personal data.

• Right to Access: Request a copy of your personal data stored within our systems.

• Right to Correction: Request updating or correcting any inaccurate or outdated information.

• Right to Destruction: Request erasure of your personal data when the original processing purpose has expired, subject to statutory transport record retention mandates.

We enforce bank-grade security protocols: 256-bit SSL/TLS encryption for network data transit, AES-256 for resting database records, and strict role-based access control (RBAC). Couriers and sorting staff access contact information exclusively during active delivery windows.

For privacy inquiries or to exercise your statutory rights under the Saudi PDPL, please contact our Data Governance and Compliance Office at: info@tawasullogistics.com.